A2Z Integration FAQs Paige Freeman July 14, 2025 15:57 Updated Clients must submit a support request to enable the A2Z integration. Clients using the A2Z integration must submit a support ticket to have A2Z-related hotfixes deployed in their environment. The integration is only available for web client. Quick Reference Active Orders: All orders are created as active, regardless of the default line status in ThreeSixty. Payment Processing: Credit card payments are treated as cash payments in ThreeSixty. Booth Pricing: For booth pricing to work properly, ensure the "Allow Price Update" flag is set to YES. Refunds: Pay priority is not considered during refunds. A2Z200 creates a new direct posting batch if one does not exist for the process in ThreeSixty. For the process to create orders, CASH type receipts should be defined in the system. Product Setup Requirements The following must be considered when setting up ThreeSixty products that are mapped to A2Z products for the integration to function successfully: The Short Pay Method must be set to "Create Receivable (AR)" The Revenue Recognition Method must be "On Invoice" Booths must: Have Enforce Inventory set to NO Pricing should be set to "By Product Code" Have Allow Price Update set to YES Products must be validated GL and Revenue Accounts must be defined Products must be in the MISC, MTG, or XBT subsystems The Available Through date for the product must be in the future FAQs How are orders created in ThreeSixty?Orders are always created as Active, regardless of the Default Line Status in ThreeSixty. Orders created by the A2Z200 batch job will have "A2Z Sync" appended at the beginning of the order line description in Order Entry. If a customer makes multiple purchases for the same event, will they have multiple orders?No, all purchases made by the same customer for a single event are combined into one order. Even if the customer buys different items at different times, as long as it’s for the same event, it all goes into one order. The system maintains a strict one-to-one mapping: one order per customer per event. How are funds allocated for orders in ThreeSixty?Funds are allocated directly into the Revenue Account, without considering the Deferred Account. What happens if the recognition method is not set to "On Invoice"?If the recognition method is not set to "On Invoice", a validation message will appear in the A2Z200 Exception Report. The message will indicate that the recognition method must be set to "On Invoice" for the specific Product ID. How is the Short Pay Method handled in the A2Z200 process?When orders are created or updated by A2Z200, the Short Pay Method must be set to "Create Receivable (AR)" at the product level. If not, a validation appears on the exception report. How are credit card payments processed in ThreeSixty?Credit card payments from A2Z are treated as cash payments in ThreeSixty.For example, if a customer pays by credit card via A2Z, the payment will appear as a cash transaction in ThreeSixty’s reports and payment summaries. The original payment method (credit card) will not be identified in the system. How are receipt types mapped when processing payments?Regardless of the payment method used in A2Z, all transactions migrated to ThreeSixty will be linked to the receipt type selected during the A2Z200 TRS process. How should booths be configured in ThreeSixty?Enforce Inventory for the booth should be set to No for booths that are mapped to A2Z items.Booth pricing will be based on the "By Product Code" configuration.To ensure correct pricing behavior, the "Allow Price Update" flag must always be set to True. Is pay priority considered when processing refunds?No, pay priority is not considered when processing refunds. Refunds will be processed without regard to the original payment method's priority. What happens when an order is canceled in A2Z and migrated to ThreeSixty?The main order line will not be automatically canceled if all other order lines are canceled. When an order is Void in A2Z, the respective order line will be updated to Cancelled in ThreeSixty. Are discounts, taxes, or multi-currency supported in this integration?No, the integration currently does not support discounts, taxes, or multi-currency.