Viewing and Editing Product Order Descriptions Paige Freeman May 17, 2023 19:17 Updated The Order Descriptions screen allows the user to edit order confirmation text and credit card billing description. Order Confirmation Text Sometimes it may be important or valuable to send extra information in an order confirmation to customers who purchase a particular product. For example, if someone registers for a webinar, you could provide a link to the web conference in the email notification so that registrants knows how to join the webinar. That type of information is something that you may not want everyone to be able to see (i.e., you wouldn't put it in the product description). Customers have to purchase the product first before they get the special information. Text can be defined that will be included in order confirmation emails sent to purchasers of the product. Choose whether the order confirmation text should be defined at the product level (i.e., text is different for each product) or at the product class level to be used (i.e., order confirmation text for all products with the same product class is the same). To view and/or edit Order Confirmation Text: From the Product Info tab, select Order Descriptions.The Order Descriptions screen displays, as shown below. To edit the information displayed on the screen, select the pencil icon in the upper right corner of the screen.The fields on the screen become available to edit, as shown below. To define the order confirmation text at the product level (i.e., text is different for each product), perform the following: Select the Product-Specific Text radio button and enter the text. To use the order confirmation text defined at the product class level (i.e., order confirmation text for all products with the same product class is the same), perform the following: Select the Defined Product Class Text radio button. If order confirmation text already exists for the product class, you can modify the text or remove the text. Please note that deleting the existing text defined for the product class will delete the text for all product with the same product class. If order confirmation text does NOT already exist for the product class, simply enter the text. If necessary, edit the Credit Card Billing Description. Click Save. Credit Card Billing Description Custom credit card billing descriptions are only applicable for organizations who have integrated with Vantiv as their payment handler. A billing descriptor appears on the consumer’s card statement and is designed to provide the consumer with information so that they can recognize the charges. Typically, this is the company name, product name, or a combination of both. While each Merchant Profile on the Vantiv platform has an associated default Billing Descriptor, this value can be overridden by designating a Custom Billing Descriptor in the Authorization/Sale transaction. In ThreeSixty, custom credit card billing information can be entered for any product. Along with a custom billing description for a product, the organization can also define a specific phone number, city, and/or URL that will also appear on customer credit card statements when the product is purchased. If no custom billing information is entered for a product, the default billing information defined in the Vantiv application appears on customer credit card statements. For example, an organization may want a different description than the standard credit card description to appear on a customer’s credit card statement when the customer purchases a certification, so they update the product with the language that should appear on customer credit card statements. If you enter a value for the custom credit card billing description, that is the description that will appear on customer credit card statements, along with custom phone, city, or URL if also defined (only one of the latter three custom fields along with custom billing description will be used). Check with Vantiv for more details. If you want to use the custom billing description feature, you must have the custom billing description approved by Vantiv. Also, there are practices required by credit card companies that should be followed. You should work with Vantiv to ensure that you are following all recommended and required practices. To add a credit card billing description: From the Product Info tab, select Order Descriptions.The Order Descriptions screen displays. To edit the information displayed on the screen, select the pencil icon in the upper right corner of the screen.The fields on the screen become available to edit.Navigate to the bottom of the screen to locate the Credit Card Billing Description section. If necessary, enter the Billing Description. If necessary, enter the URL. If necessary, enter the Phone number. If necessary, enter the City. Click Save. Screen Element Description Billing Description Text box. This description appears on a customer’s credit card statement if the product is purchased and paid for by credit card. If no value is entered here, the default billing description defined for credit card statements in the Vantiv application will be used. This feature is only available for organizations using Vantiv as their payment handler. Organizations that want to use this feature must get the description approved by Vantiv. Vantiv will assign a prefix that needs to be part of the description. This field accepts any combination of up to 25 alphanumeric characters, as well as space, asterisk (*), comma (,), hyphen (-), single quote ('), pound (#), ampersand (&), and period (.). The value entered here is stored in the CREDIT_CARD_BILLING_DESCR column in the Product table. URL Text box. This URL will be included on the customer credit card statements when this product is purchased. If no value is entered here, the default URL defined for credit card statements in the Vantiv application will be used. This field accepts any combination of up to 13 alphanumeric characters, as well as forward slash (/), hyphen (-), underscore (_), and period (.). The value entered here is stored in the CREDIT_CARD_URL_BILLING_DESCR column in the Product table. Phone Text box. This phone number will be included on the customer credit card statements when this product is purchased. If no value is entered here, the default Phone defined for credit card statements in the Vantiv application will be used. This field accepts any combination of up to 13 numeric characters. The value entered here is stored in the CREDIT_CARD_PHONE_BILLING_DESCR column in the Product table. City Text box. This city will be included on the customer credit card statements when this product is purchased. If no value is entered here, the default City defined for credit card statements in the Vantiv application will be used. This field accepts any combination of up to 35 alphanumeric and special characters. The value entered here is stored in the CREDIT_CARD_CITY_BILLING_DESCR column in the Product table.