Set up Global Credit Card Payments

You must have access to the Settings.ApplicationSettings security application to access this page.

To configure the global credit card payment parameters:

1. From the Settings section of the left navigation menu, select Application Settings. From the Application Settings page, select Setup Global Credit Card Payments from the Payment Processing > Merchants and Other Payment Setup section.
   The Credit Card Global Parameters page displays, as shown below.
   
2. Enter the appropriate Parameter Value for the ORD STOP_SHIPPING_ON_REJECT application parameter
   For more information on this parameter, please see the information below.
3. Click Save.

ORD STOP_SHIPPING_ON_REJECT Application Parameter

The ORD STOP_SHIPPING_ON_REJECT application parameter controls whether the inventoried item can be shipped if the deferred credit card gets rejected.

If this parameter is set to Y, the item will NOT be shipped if the credit card is rejected. For example, a user places an order for a product that is back-ordered. A few weeks later you run INV620 to reverify the credit card and to process the order. If the credit card was rejected, the product stops being shipped and it is placed on hold. If this parameter is set to N, the item will be shipped even if the credit card is rejected.

In the case that the credit card authorization expires before INV620 confirms the product for shipment, the process issues a new authorization before generating the packing slips. If the authorization does not go through (i.e., the credit card is declined), then, on the basis of the STOP_SHIPPING_ON_REJECT parameter you set, the system decides whether to ship the product or put it on HOLD. The INV620 report groups these declined credit card orders on HOLD in a separate report output. For more information on declined credit cards, please refer to Credit Cards Declined During Shipping.

Some credit cards may be declined when you run INV620. The Pre-Auth Error report lists such transactions. The cause for decline could be because the authorization expired or the credit card itself expired. In these cases, the status of the deferred receipt and credit card payment depends on the value you set for the STOP_SHIPPING_ON_REJECT parameter on the System Parameter Maintenance (APP008) screen.

Credit Cards Declined During Shipping

When you try to ship a product using the Shipping Maintenance screen or INV620, and the credit card is declined, you receive a pre-authorization error that states “There are records for which pre-authorization failed.”

The status of a deferred receipt after its credit card is declined depends on the setting of your STOP_SHIPPING_ON_REJECT application parameter.

Two situations arise when a credit card is declined:

• Shipment of the inventory item stops.
  This occurs if your ORD STOP_SHIPPING_ON_REJECT application parameter is set to “Y.”
• The inventory item ships and an invoice generates with a comment on it explaining why the credit card was declined.
  This occurs if your ORD STOP_SHIPPING_ON_REJECT application parameter is set to “N.”

If the credit card is declined and your ORD STOP_SHIPPING_ON_REJECT application parameter is set to “Y,” the Line Status on the order changes from “Active” to “Hold” and the line_status_date updates with the current date.

When the customer makes a payment or a new approved deferred payment is entered, the Line Status changes from “Hold” to “Active.” The payment is received and the order balance is $0.

Regardless of the ORD STOP_SHIPPING_ON_REJECT application parameter setting, the line shows the Balance Due, the deferred payment zeroes out, and the description updates to “Not Approved.”