Questionnaire Setup

The Questionnaire Setup page allows you to create questions to be used in questionnaires for a product. First, you must create the pool of questions on this screen, then you can create a questionnaire to add to a product, which will be presented to your web users during the checkout or registration workflow online.

Questionnaires can be created for products within the MBR, MISC, MTG, DCD, INV, and SUB subsystems.

To access the Questionnaire Setup page:

1. Select Questionnaire Setup from the Settings menu in the left navigation bar.
   
2. The Questionnaire Setup screen displays, as shown below.
   

Adding New Questionnaire Questions

To define questionnaire questions:

1. From the Questionnaire Setup page, select +New Question.
   The Add Question screen displays.
   
2. Enter the Question Code.
3. Select the subsystem from the Subsystem drop-down.
4. Select a question Category from the drop-down, if necessary.
5. Enter your question in the Question Text field.
6. Select the Start / End Dates.
7. Select an Answer Type from the drop-down.
8. Select an Answer Validation from the drop-down, if necessary.
9. Select a Default Answer from the drop-down, if necessary.
10. Set the Answer Required toggle to YES if you want users to be required to answer your question before moving on.
11. Set the Multiple Answers toggle to YES if you want to allow users to add more than one answer.
12. Click Save.
    Your new question is added to the question pool and will be available to select from during questionnaire creation.

Screen Elements	Description
Question Code	Text field. A question code.
Subsystem	Drop-down. The subsystem associated with the question. If the question is a general question available to all subsystems, select APP (Application Subsystem).
Category	Drop-down. Describes and categorizes the question. Values in the drop-down are populated based on the non-fixed codes defined for the MTG "QUESTION_CATEGORY" system type.
Question Text	Text field. The question text. When a customer answers a question, this text will be saved with the customer's response. Therefore, if the question text is edited in the future, the original text will display for reporting purposes.
Start / End Dates	Drop-down. This field is used to identify the first and last days the question will display for a customer.
Answer Type	Drop-down. Select the type of answer a customer may select from. Values include CHECKBOX, DATE, DROP_DOWN, RADIO_BUTTON, and TEXT_BOX. Values in the drop-down are populated based on the fixed codes defined for the APP "QUESTION_ANSWER_TYPE" system type.
Answer Validation Code	Drop-down. If your answer type is a drop-down. radio button, or checkbox, select a validation code (1-5 Answer or Yes-No Answer) to specify which answer options to display. Values in the drop-down are populated based on the non-fixed codes defined for the MTG "QUESTION_ANSWER" system type.
Default Answer	Drop-down. You can select the default answer to appear on the questionnaire here, if necessary.
Answer Required	Toggle. Set this toggle to YES if you want customers to be required to answer the question before proceeding to the next.
Allow Multiple Answers	Toggle. Set this toggle to YES to allow a customer to answer multiple answers to the question. This should only be checked if the Answer Type selected is "CHECKBOX". All other answer types do not support multiple selections.